高级技术支持专员

放大字体  缩小字体 日期:2019-02-18     浏览:1    
行业 工程师 职位 工程师
招聘部门 招聘人数 若干
工作地区 国内上海 工作性质 全职
性别要求 性别 婚姻要求 婚姻
学历要求 本科 工作经验 5年以上
年龄要求 不限年龄 待遇水平 15000-20000元/月
更新日期 2019-02-19 有效期至 长期有效
收藏>职位描述
BASIC PURPOSE OF THIS POSITION:
This will include organizing and monitoring field evaluations of current and new products for customer acceptance and validation; developing, recommending and reviewing system design evaluations, service/maintenance plans and procedures, operator manuals and reliability requirements; directly assisting Field Service Engineers on product performance issues; teaming with Engineering and other departments to troubleshoot instrument problems; assisting with product definition and specification development; developing and executing test protocols to assess feasibility of product modifications; and preparing service documents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limiting to the following duties:

·Exercises judgment within defined procedures and practices to determine appropriate action
·May develop and track project plans
·Performs and summarizes experiments independently
·Recommends changes
·To work with other CTS as a proficient CTS team
·Take initiative on research and extend technical field
·Collect and analyze service data and technical information
·Train and develop the technical team and dealers
·Provide technical support and on site supports to own engineers and dealers
·Understand technically competitors activities in the market
·Adheres to policies and procedures

ESSENTIAL QUALIFICATIONS:
EDUCATION & SKILLS:
Excellent English skills in speaking, reading and writing. At least hold a bachelor degree in Engineering, Electronics, Mechanics, Automation or Biomedical Engineering.

WORKING EXPERIENCE:
Minimum three years related working experience preferably in Diagnostic industry.


FUNCTIonAL COMPETENCIES:
·Develops professional contacts in the industry
·Develops professional expertise by maintaining contacts in the industry
·Continues to develop depth of knowledge by studying innovations and changes in the field
·Systematically gathers relevant information, considers a broad range of issues or factors. Grasps complexities and recognizes relationships among problems or issues
·Uses a department or functional area perspective when making decisions or implementing new initiatives or changes
·Continuously learns from experiences, particularly non-routine challenges
·Seeks feedback from others to improve skills
·Concentrates on key objectives despite distractions
·Overcomes potential stumbling blocks to achieve objectives
·Identifies and focuses on critical deliverables and high priority assignments
·Serves as a resource for work unit
·Understands complex technical and non-technical documentation
·Plan and conduct service training for field engineers, including dealer engineers
·Manage spare parts safety stock and inventory
·Develop technical processes, such as installation process, MOD, mini parts stock for engineers/dealers, training evaluation process, training agenda and materials, maintenance and PM
·Attend and hold regular technical conference with the headquarters and the service team to develop field engineer’s expertise
·Effectively communicates with external contacts to ensure positive outcomes
·Attends external seminars and visits customers and other companies to continue learning
·Works with team members to develop team goals and plans, resolve problems and achieve goals
·Understands the impact of expenditures on business results and customer satisfaction
·Uses understanding of the customers needs and expectations to identify and suggest ideas or enhancements
·Searches for ways to increase customer satisfaction 
更多>公司介绍
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue in 2017. We are ranked #144 on the Fortune 500 and our stock has outperformed the S&P 500 by nearly 1,200% over 20 years. 丹纳赫是全球科学和技术的创新者, 致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质,在科技前沿和富有吸引力的领域拥有众多世界一流的品牌。我们的业务涉及生命科学、医疗诊断,牙科, 环境及应用解决方案五大板块。是一支全球大约67,000名员工的多样化团队,遵循同一个文化——丹纳赫商业系统(DBS),该体系引领我们始终在日益激烈的商业竞争中寻找到处于领先的方法. 丹纳赫2017年营业额达到183亿美金。 位列美国财富500强中的144位。在过去的20年中,丹纳赫的股价表现优异,超过标准普尔指数将近1,200%. 
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